Support

Contact us

Email info@rateifyreview.it. Please include your Shopify store URL so we can locate your account quickly. We reply within one business day (Mon-Fri, CET).

Common questions

• How do I install the widget on my product pages? Open your theme editor in Shopify, add the "Review List" or "Review Carousel" app block (grouped under Rateify Review) where you want the widget to appear.
• How are review-request emails sent? When an order is fulfilled, we schedule an email after the configurable delay (default 5 days). You can disable or change the delay from the Settings page.
• Can I import existing reviews from another app? Yes, go to Imports, upload a CSV in generic or Judge.me format, and confirm legal consent for the data you are importing.
• How do I export my reviews? Use the Exports page in the admin to download a CSV at any time.
• What happens to my data if I uninstall the app? Shopify triggers shop/redact 48 hours after uninstall and we permanently delete every record tied to your store.
• A customer asked to delete their data. What do I do? Forward the request through Shopify's customer redaction flow, or email us at info@rateifyreview.it.

Reporting a security issue

If you believe you have found a security vulnerability, please email info@rateifyreview.it with details and steps to reproduce. Please do not publish the issue before we have had a chance to address it.

Status and changelog

For service status updates and release notes, follow announcements in the app admin (top banner) or contact support directly.